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私隱政策 Privacy Policy

最後更新日期 / Last Updated: 2026年5月11日 / 11 May 2026

本私隱政策解釋了 SMEAI（由 Mass Media Company Limited 營運）如何收集、使用、披露、儲存及保護您在本網站及相關服務提供的個人資料。本政策受香港《個人資料（私隱）條例》（第486章）規管。
This Privacy Policy explains how SMEAI (operated by Mass Media Company Limited) collects, uses, discloses, stores, and protects your personal data provided through this website and related services. This policy complies with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

1. 收集的個人資料 / Personal Data Collected

我們可能收集以下類型的個人資料：

  • 聯絡資料：姓名、公司名稱、職位、電郵地址、電話號碼、WhatsApp 號碼。
  • 業務資料：公司類型、網站 URL、營銷需求、預算範圍。
  • 技術資料：IP 地址、瀏覽器類型、瀏覽記錄、裝置資訊（透過 cookies 或分析工具）。
  • 其他：查詢內容、諮詢表單提交資料、服務使用記錄。

We may collect the following types of personal data:

  • Contact Information: Name, company name, job title, email address, phone number, WhatsApp number.
  • Business Information: Company type, website URL, marketing needs, budget range.
  • Technical Information: IP address, browser type, browsing history, device information (via cookies or analytics tools).
  • Other: Enquiry details, consultation form submissions, service usage records.

2. 收集目的 / Purposes of Collection

我們收集個人資料用於以下目的：

  • 回應查詢、提供報價、安排諮詢或示範。
  • 提供及改善 AI 營銷服務、內容建議及相關支援。
  • 發送服務更新、營銷資訊或推廣材料（經您同意）。
  • 進行內部分析、研究及網站優化。
  • 遵守法律、合規或監管要求。

We collect personal data for the following purposes:

  • Responding to enquiries, providing quotations, scheduling consultations or demonstrations.
  • Delivering and improving AI marketing services, content suggestions, and related support.
  • Sending service updates, marketing information, or promotional materials (with your consent).
  • Conducting internal analytics, research, and website optimisation.
  • Complying with legal, regulatory, or compliance requirements.

3. 資料使用及披露 / Use and Disclosure of Data

我們會在上述目的範圍內使用您的個人資料，並可能披露予：

  • 內部團隊：處理您的查詢及提供服務。
  • 服務供應商：雲端儲存、電郵服務、AI 工具供應商、分析平台（受保密協議約束）。
  • 業務夥伴：合作提供服務時（經您同意）。
  • 法律要求：如法庭命令、監管機構要求或執法機關。

    我們不會出售、租借或以其他方式將您的個人資料用於直接營銷，除非經您明確同意。

We will use your personal data within the purposes stated above and may disclose it to:

  • Internal Teams: To handle your enquiries and provide services.
  • Service Providers: Cloud storage, email services, AI tool providers, analytics platforms (bound by confidentiality agreements).
  • Business Partners: When collaborating to deliver services (with your consent).
  • Legal Requirements: Such as court orders, regulatory requests, or law enforcement.

    We will not sell, rent, or otherwise use your personal data for direct marketing without your explicit consent.

4. Cookies 及追蹤技術 / Cookies and Tracking Technologies

本網站使用 cookies 及類似技術收集匿名數據，用於改善用戶體驗、分析流量及個人化內容。
您可於瀏覽器設定中管理 cookies，但拒絕 cookies 可能影響網站功能。
詳情請參閱我們的 Cookies 政策（如適用）。

This website uses cookies and similar technologies to collect anonymised data for improving user experience, analysing traffic, and personalising content.
You can manage cookies in your browser settings, but disabling them may affect website functionality.
Please refer to our Cookies Policy (if applicable) for details.

5. 資料安全 / Data Security

我們採用適當技術及管理措施保護您的個人資料，包括加密、存取控制及定期審核。
惟由於互聯網傳輸並非 100% 安全，我們無法完全保證資料傳輸絕對安全。

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and regular audits. However, as internet transmissions are never completely secure, we cannot guarantee absolute security.

6. 資料保留 / Data Retention

我們只會在需要期間保留您的個人資料：

  • 查詢記錄：一般保留 2 年，或直至查詢完成。
  • 服務客戶：按服務協議保留，直至合約終止後 7 年（稅務及法律要求）。
  • 營銷同意：直至您撤回同意或要求刪除。
    到期後，我們會安全刪除或匿名化資料。

We retain your personal data only for as long as necessary:

  • Enquiry records: Generally 2 years, or until the enquiry is resolved.
  • Service clients: As per service agreements, up to 7 years post-termination (for tax and legal requirements).
  • Marketing consent: Until you withdraw consent or request deletion.
    Thereafter, we will securely delete or anonymise the data.

7. 您的權利 / Your Rights

根據《個人資料（私隱）條例》，您有權：

  • 查閱、複製及更正您的個人資料。
  • 要求刪除或停止使用（視乎情況）。
  • 反對直接營銷或撤回同意。
  • 投訴或查詢請聯絡我們，或向私隱專員公署（PCPD）投訴。

請電郵 ai@smeai.com.hk 行使權利，我們會於 30 日內回覆。

Under the Personal Data (Privacy) Ordinance, you have the right to:

  • Access, copy, and correct your personal data.
  • Request deletion or cessation of use (subject to circumstances).
  • Object to direct marketing or withdraw consent.
  • Contact us for complaints or enquiries, or complain to the Office of the Privacy Commissioner for Personal Data (PCPD).

    Please email ai@smeai.com.hk to exercise your rights. We will respond within 30 days.

8. 跨境傳輸 / Cross-Border Transfers

如涉及海外服務供應商（如 AI 工具或雲端平台），我們會確保其符合適當保護標準，並通知您相關轉移。

If data is transferred overseas (e.g., to AI tools or cloud platforms), we will ensure appropriate safeguards are in place and notify you of such transfers.

9. 政策更新 / Policy Updates

我們可更新本政策，最新版本將於網站公布。重大變更將另行通知。

We may update this policy. The latest version will be posted on the website, with significant changes notified separately.

10. 聯絡我們 / Contact Us

SMEAI
電郵：ai@smeai.com.hk
電話：+852 5902 6994
WhatsApp：+852 5902 6994

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